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Tourist SOS is our way to take care of international visitors to Ireland if things go wrong - so they can get back to enjoying their holiday
A free emergency support service for international visitors.
We offer a free, nationwide support service, dedicated to international visitors who experience a crime or other distressing incidents – available 7 days a week
Contact usWho we are
Tourist SOS is an independent, not-for-profit organisation, providing information, reassurance and practical support, to help visitors deal with the problems they may face, - including travel document replacement, bank/credit card cancellation, reporting a crime to Gardai, rescheduling flights and other emergency support.
We provide assistance throughout Ireland via our website, and by phone, and in person in our two walk-in offices in central Dublin – located in O Connell Street and Pearse Street Garda Stations.
Tourist SOS has an extensive network of contacts in embassies, airlines, the tourism/hospitality industry and the Gardaí, to help visitors resolve their problems quickly and get back to enjoying their time in Ireland.
Our service is the only dedicated national service in Europe offering this specialist support to tourists and with 9 out of 10 tourists who experience an incident continuing with their holiday after support from Tourist SOS, it is testament to the positive outcomes that visitors experience after using the service.
Specialist support for international visitors.
International visitors who experience distressing incidents often lack a local support network, may have language issues and disrupted travel plans - and that's where Tourist SOS can make a real difference.
Our team
Lisa Kennedy
CEO
Pat Mullaney
Service Manager
Support team
Our experienced support team below, are on hand 7 days a week, to offer a comprehensive service to visitors:
- Jane
- Paul
- Tatyana
- Fred
- Florence
- Bernadette
- Fergus
- Husain
Our Board
The Tourist SOS Board represents a diverse range of people and organisations in Ireland, many with experience in serving international visitors in various sectors, and who are committed to the mission of Tourist SOS and to supporting good governance in the organisation.
- Gina Murphy, Chairperson Proprietor/General Manager, Hugo’s Restaurant
- Kasia Debska, Company Secretary Chief Financial Officer, Azimut Life
- Clare Duignan, Non-Executive Director
- David Chawke, Owner The Bank Bar and Restaurant
- Stephen Faloon, General Manager Bord Gais Energy Theatre
- John Gilligan, Security Consultant Formerly of An Garda Síochána and Head of Security at Twitter.
- Catherine Keegan, Irish Brand Homes and Innovations Manager Guinness Storehouse
- Conor O’Kane, General Manager Clayton Hotel Cardiff Lane
- Garrett Power , General Manager Muckross Park Hotel and Spa
Want to support our services?
If you have found our service useful, or if you see the value in what we do, please support us by making a donation, or sign up to become a sponsor.
Learn moreOur sponsors
Our service is only possible because of funding from our sponsors, which we greatly appreciate.
We are also grateful for the support of other donors, many of whom provide complimentary services and vouchers which are of great assistance to our visitors.