Need help with
an incident of crime missing travel documents missing cash/cards an accident medical care
on your visit?

We offer a free, nationwide support service, dedicated to international visitors who experience a crime or other distressing incidents – available 7 days a week

How can we help?

Assisting a visitor? Select an option below:

Choose an option:

How can we help you?

We provide support and information to help you overcome the practical problems that result from a crime or other distressing incident, so you can put it behind you as quickly as possible, and get back to enjoying your holiday. Choose an option below

Were you the victim of a crime?

A safe environment to talk about your experience, help you report it to police, and help resolve practical problems.

Missing cash or bank/credit cards?

We can assist in contacting banks and credit card companies and organising money transfers

Missing passport/identity cards?

We can help you contact embassies and local police, to get replacement documents quickly

Do you require help with travel as a result of an incident

We can help you make new travel arrangements with airlines, ferries and local transport services

Do you require medical assistance ?

We provide guidance and information on where to receive the medical care you may need

Have you had an accident – for example, a traffic accident, a fall?

We can assist you to get the support you need to resolve the problems you might have

Need help with a bereavement?

We can help during such a difficult time, with the practical problems that you may face

I need emergency accommodation assistance

Do you require emergency accommodation assistance?

In some limited circumstances, we may be able to arrange short-term accommodation while you’re waiting for a money transfer

Success Stories

Here’s some examples of feedback we have received from international visitors we have supported

Assisted in getting me a replacement ID

“I wanted to thank you again for your help with my lost ID! Tourists in Dublin can be really glad to have you. So thank you very very much.”

Visitor, Germany

Put my mind at ease when I couldn’t get home

“Thanks to your precious intervention, I was able to take the Ryanair flight back to Beauvais yesterday. I just want to thank you very much for your assistance and kindness. ”

Visitor, France

You and the Dublin police helped me a lot

“I visited Dublin and I had a problem because someone stole my wallet. Both you and the Dublin police helped me a lot - I am going to remember you and your wonderful city all my life. This weekend I'm going back to Dublin”

Visitor, Spain

Tips For Staying Safe During Your Visit

Thankfully, the experience of crime is quite rare for tourists who come to Ireland. Nevertheless, it is helpful to be aware of basic safety tips, to minimise any potential risks, especially in cities.

Read guide here

Victims of Crime – Your Rights

Victims of crime in Ireland have a right to information, support and protection. Find out more

Tourist SOS – announcing the new name for the Irish Tourist Assistance Service (ITAS)

Need help?

Hours

Tourist SOS are here to assist during the following hours:

Monday-Saturday:Mon-Sat	10.00 am - 6.00 pm
Sunday:Sun	12.00 pm - 6.00 pm
Public Holidays:Public Holidays	12.00 pm - 6.00 pm

Need help with an incident of crime missing travel documents missing cash/cards an accident medical care on your visit?